Funeral Assistance Support Team (FAST)
If a death has occurred or funeral arrangements are being considered, families must contact the Funeral Assistance Support Team before making any arrangements.
Our team is available 24 hours a day, 7 days a week to provide immediate assistance, guidance, and coordination.
Enrollment & General Questions
(For questions not related to a death)
Services at the Time of Death
(Immediate assistance required)
United States
+1 (877) 398-4413
Emergency WhatsApp
+1 (305) 877-2665
Outside USA
+1 (305) 513-0024
info@naserglobal.com
Frequently Asked Questions (FAQs)
Existing Member Questions
After enrollment, members contact FAST at the time of death. FAST coordinates with licensed funeral providers within NASER Global’s network to arrange services, advocate for options, and support the family through planning and execution.
Planning: Advance funeral planning and documentation (optional but recommended)
Advocacy: Review of services and pricing with providers
Bereavement Support: Emotional and grief guidance for families
Coordination: Hands-on coordination through a nationwide provider network
At the time of death, FAST guides families before, during, and after arrangements.
This is a membership-based funeral assistance and concierge service, not insurance and not a funeral home. Billing is managed through the membership plan with participating providers.
Members gain access to 27,000+ funeral homes across the U.S. and Latin America. NASER Global coordinates services and ensures alignment with member preferences.
FAST is the primary point of contact, coordinating providers, guiding decisions, and supporting the family throughout the process.
No. Documenting preferences is optional but recommended. Preferences can be recorded in the Final Wishes section of the member portal.
U.S. Domestic: +1 (877) 398-4413
Emergency WhatsApp: +1 (305) 877-2665
Outside the U.S.: +1 (305) 513-0024
Email: info@naserglobal.com
Emotional support and grief guidance are provided to families before, during, and after arrangements.
FAST and NASER Global work with providers to review services and negotiate pricing to secure discounted, transparent options.
Enrollment Questions
Enrollment is completed through the website or with assistance from company agents.
You receive a Membership Certificate and can document preferences through the member portal if you choose.
No. Documenting preferences is optional. Enrollment is complete once the membership application is submitted and confirmed.
Basic personal details, contact information, and selection of a membership plan.
Enrollment establishes eligibility, allowing FAST to coordinate services through NASER Global’s provider network.
The family should contact FAST before making any arrangements. FAST will coordinate everything.
Yes, three plans:
Concierge & Bereavement Only
Direct Cremation with Urn
Traditional Funeral or Cremation with Casket/Urn and Service
Yes. Preferences can be updated anytime through the member area or by contacting support.
How We Help
When you contact FAST, a dedicated concierge will:
Guide you through the next steps
Identify appropriate funeral homesIdentify appropriate funeral homes
Coordinate funeral or cremation services
Review service options and pricing
Provide emotional and bereavement support
Ensure the member’s plan is followed
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